of unCOMFORT cab

I had a very bad encounter with a comfort cab driver this week. I was waiting for a cab for a good twenty minutes before I called the booking hotline. Like always whenever we tried to called a cab, another cab with the green-lit top hover over the horizon. I cancelled the booking even before the cab number was called and flagged that down.

Just when I reached home, I saw an unknown number calling so I picked it up. It was none other that the 'so-called cancelled' cab driver. I told him I had cancelled the cab but he refused to take my explanation. He gave me a good verbal trashing and stopped only when I asked for his cab number.

I never see myself as an angry person but this time he really hit my treshold. I called up Comfort Cab to make a formal complaint on this cab driver.

I thought to myself that I should not boycott Comfort as this is just one of the many driver. However after calling their customer care hotline, I don't see what they really care about.

First, they did not get back to me promptly. Secondly, only after the second call did they tell me that they are investigating the complaint.

They are investigating i) for technical failure on why is it after I cancelled the call but the cab driver still received the booking. ii) the attitude of the driver. They will need FIVE working days to get back to me.

Their reply really disappoint me. i) whether if it is a technical failure, the cab driver should not call the customer and verbally abuse them. ii) why do they need FIVE working days to investigate such a straight-forward complaint?

You know sometime you get those feeling like the company is backing up their employees no matter what wrong they did. You felt that you have no choice but to bring this to external parties like CASE or even the forum in order to get your case resolved?

I felt like that.

That is just one very bad incident that I recently encountered. Anybody can just be in a custiner service line and there is nothing 'customer service' about their body language. There are no passion, only full of attitude.

I don't think I am the only one finding it. I will make it a point never to return and also employ WOM to make sure my friends and relatives do the same.

However, not all are like that. I do find some very helpful customer service personnel. One particular one is a lady from Robinson Centrepoint ladies department. I can see she really love what she is doing. Kudos to that.

Well... hopefully FIVE working days later I will hear from comfort and see what they have to say.